Therms & Conditions

Bookings, Cancellations and Rescheduling: 

  • We operate a 12 hour notice reschedule/cancellation policy. If you are unable to attend your appointment or wish to reschedule, you must contact Calm Team directly by phone or email at least 12 hours prior to your appointment time.

    Phone: (+61) 0431 585 994 or email: hello@calmmassageandspa.com.au

  • Cancellations made within 12 hours but before 1 hour of the appointment will be charged 50% of the service price.

  • Fail to give us 1-hours notice prior to the appointment start time or NO SHOW and you will be required to pay 100% of your booked service cost.

  • if you are late for your appointment then please note that due to time restrictions we may not be able to accommodate the entire duration of your massage. you will be required to pay the original service price. 

  • If you want to change the service you receive to a service of lesser value than the original booking and do this within 12 hours of your service time, you will be required to pay the original service price.

  • If a therapist is unable to or not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In exceptional circumstances, we may need to cancel/reschedule your booking. In the event that we cannot fulfil your appointment, we will attempt to contact you by telephone as soon as possible.

    Respectful Atmosphere:

  • We believe in maintaining a respectful and positive atmosphere for both clients and staff.

  • Rude or inappropriate behaviour towards our staff may result in the refusal of service.

    Pricing Notice:

  • We reserve the right to change our service prices, terms and conditions without notice.

Arriving for your treatment:

  • Out of consideration for other clients, if you are more than 10 minutes late for an appointment, your services will be reduced or cancel.

  • In an effort to maintain a calm, peaceful environment for all our clients, we kindly request that all mobile phones are switched off or silenced during your visit to our salon.

Gift Vouchers:

  • Gift Vouchers must be redeemed within 3 years of the date of issue.

  • Gift vouchers are non-refundable and cannot be exchanged for cash.

  • Gift vouchers purchased online will be received as electronic downloads.

  • Gift vouchers can only be redeemed once.

  • Gift vouchers cannot be used in conjunction with massage products offers or promotions.

  • Electronic gift vouchers showing a valid voucher code can be redeemed as a printed voucher or shown on a mobile device.